The WMS IMCOMP platform makes it possible to sell products and service from every advertising or partner position on the Internet.
'IMCOMP' means Interactive Multi-Channel Online Marketing Portal.
IMCOMP is and IP-based technology allows organizations to easily route multiple-channel interactions (voice, video, web-to-call and text Chat) across multiple web locations, so employees can handle calls more efficiently, problems can be resolved quicker, and customers can have a better overall experience.
The customer experience, in fact, is entirely consistent regardless of how initial contact was made (Web, phone, Video-Chat, self-service, etc.). |